Hotel Rules for PMS

Check-in Time: 12:00 PM
Check-out Time: 10:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.
Domestic guests are requested to present any of the following valid government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).
Foreign guests are requested to present their Passports with valid Visas.

Booking Confirmation: A booking is confirmed only upon receiving the advance of the full booking amount.
Cancellation of a booking can be done as per the Cancellation Policy that prevails at the time of booking.
No show: If any guest fails to check in within 6 hours of the scheduled check-in time and does not inform the hotel about the late arrival in advance, the booking will be considered a last-minute cancellation and will not be eligible for a refund.

The primary guest must be at least 18 years of age.
Unmarried couples are allowed. For unmarried couples, all guests must be aged 18 years or older and must present any of the following government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).

For the safety and privacy of our guests, visitors are not permitted inside guest rooms.
All visitor meetings must take place in the reception area from 8:00 AM to 8:00 PM.
The hotel reserves the right to deny entry to any unauthorized visitors.

Guests are expected to behave respectfully and follow local customs and hotel decorum. Drunken or unruly behaviour will not be tolerated.
Silence hours: 10:00 PM – 7:00 AM.

Any damage to hotel property (furniture, fittings, appliances, linens, etc.) by the guest will be charged accordingly.
Guests are responsible for their personal belongings. The hotel is not liable for loss or theft.

The menu available for in-room dining may differ from the menu available in the restaurant and cafeteria.
Housekeeping available from 10:00 AM to 4:00 PM.

Pets are not allowed on the premises due to hygiene and comfort concerns of other guests.

The restaurant serves multi-cuisine meals and is open to both hotel guests and the public.
The cafeteria serves hot beverages and snacks and is open to the hotel guests only.
Complimentary breakfast or meals (if opted for) are served only in the restaurant and are non-transferable/non-sharable.
Outside food is not allowed in the hotel premises.

24x7 security and surveillance via CCTV in public areas.
Guests must not invite outside visitors into rooms. Visitors are allowed only in the reception area till 8:00 PM.
Fire safety instructions and emergency exit routes are displayed in all rooms.

The hotel has lift access up to the 5th floor only.
However, please note that there are no additional accessible facilities (such as ramps, accessible toilets, or support infrastructure) for specially-abled guests or children currently.

In the event of any natural calamity (e.g., landslides, heavy rainfall, earthquakes) or unforeseen circumstances beyond the hotel's control (such as political unrest, pandemic restrictions, or infrastructure failure):

Hotel services, including essential utilities (water, electricity, internet, etc.), may be disrupted.
The hotel reserves the right to:

Request in-house guests for immediate check-out / evacuation from the premises for safety reasons.
Cancel any confirmed booking(s) without prior notice.

No compensation or refund may be applicable under such force majeure conditions.

Please conserve water and electricity.
Darjeeling is a plastic-sensitive zone; please avoid use of single-use plastic.
Guests are encouraged to respect the serenity of the hills and the local community.