1. Check-in / Check-out Policy
- Check-in Time: 12:00 PM
- Check-out Time: 10:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
- Guests are requested to present valid government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).
2. Booking & Cancellation Policy
- Booking Confirmation: A booking is confirmed only upon receiving advance of full booking amount.
- Cancellation Charges:
- 100% refund if cancelled 21 days prior to check-in.
- 50% refund if cancelled 14–21 days prior to check-in.
- No refund if cancelled within 14 days prior to check-in.
- No-show: Treated as a last-minute cancellation with no refund.
3. Payment Policy
- Accepted payment methods:
- For website booking: UPI, Debit/Credit Cards, Net Banking.
- For counter booking: UPI, Debit/Credit Cards, Cash.
- The room tariff includes accommodation and complimentary breakfast (if opted for) for the number of guests mentioned during the booking only.
- Additional charges apply for in-room dining, dining at the restaurant, dining at the cafeteria, therapies at the foot spa and other services.
4. Guest Conduct
- Guests are expected to behave respectfully and follow local customs and hotel decorum. Drunken or unruly behaviour will not be tolerated.
- Silence hours: 10:00 PM – 7:00 AM.
5. Damage & Loss Policy
- Any damage to hotel property (furniture, fittings, appliances, linens, etc.) by the guest will be charged accordingly.
- Guests are responsible for their personal belongings. The hotel is not liable for loss or theft.
6. Child Policy
- The child’s age limit is 12 years.
- Maximum 3 persons (including child) allowed in the Deluxe and Deluxe (Premium).
- Maximum 4 persons (including child) allowed in the Suite (Junior).
- Maximum 6 persons (including child) allowed in the Suite, Suite (Premium) and Family room.
7. In-room Dining & Housekeeping
- In-room dining available from 8:00 AM to 9:30 PM. While the service is available throughout this time, the items in offerings may vary depending on the time of day.
- The menu available for in-room dining may differ from the menu available in the restaurant and cafeteria.
- Housekeeping available from 8:00 AM to 6:00 PM.
- Towels and bed linen changed once every two nights, unless requested earlier.
8. Power & Heating
- The hotel provides backup power in case of outages.
- The hotel provides a Room Heater (with extra charges) on request
9. Foot Spa Facility
- Foot spa available exclusively for hotel guests, between 12:00 PM to 8:00 PM.
- Prior appointment is mandatory
10. Pets Policy
- Pets are not allowed on premises due to hygiene and comfort concerns of other guests.
11. Food Policy and Restaurant & Cafeteria Use
- The restaurant serves multi-cuisine meals and is open to the public.
- The cafeteria serves hot beverages and snacks and is open to the hotel guests only.
- Complimentary buffet breakfast is served only in the restaurant and is non-transferable.
- Outside food is not allowed.
12. Safety & Security
- 24x7 security and surveillance via CCTV in public areas.
- Guests must not invite outside visitors into rooms. Visitors are allowed only in the waiting lobby in the reception area till 8:00 PM.
- c. Fire safety instructions and emergency exit routes are displayed in all rooms.
13. Accessibility Notice
- The hotel has lift access up to the 5th floor only.
- However, please note that there are no additional accessible facilities (such as ramps, accessible toilets, or support infrastructure) for specially-abled guests or children currently.
14. Force Majeure & Emergency Situations
- In the event of any natural calamity (e.g., landslides, heavy rainfall, earthquakes) or unforeseen circumstances beyond the hotel's control (such as political unrest, pandemic restrictions, or infrastructure failure):
- Hotel services, including essential utilities (water, electricity, internet, etc.), may be disrupted.
- The hotel reserves the right to:
- Request in-house guests for immediate check-out / evacuation from the premises for safety reasons.
- Cancel any confirmed booking(s) without prior notice.
- No compensation or refund may be applicable under such force majeure conditions.
15. Environment & Local Sensitivity
- Please conserve water and electricity.
- Darjeeling is a plastic-sensitive zone; please avoid use of single-use plastic.
- Guests are encouraged to respect the serenity of the hills and the local community.
