1. Check-in / Check-out Policy
- Check-in Time: 12:00 PM
- Check-out Time: 10:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
- Domestic guests are requested to present any of the following valid government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).
- Foreign guests are requested to present their Passports with valid Visas.
2. Booking & Cancellation Policy
- Booking Confirmation: A booking is confirmed only upon receiving the advance of the full booking amount.
- Cancellation of a booking can be done as per the Cancellation Policy that prevails at the time of booking.
- No show: If any guest fails to check in within 6 hours of the scheduled check-in time and does not inform the hotel about the late arrival in advance, the booking will be considered a last-minute cancellation and will not be eligible for a refund.
3. Minimum Age Requirement
- The primary guest must be at least 18 years of age.
- Unmarried couples are allowed. For unmarried couples, all guests must be aged 18 years or older and must present any of the following government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).
4. Child Age Policy
- The child’s age limit is 12 years.
5. Visitor Policy
- For the safety and privacy of our guests, visitors are not permitted inside guest rooms.
- All visitor meetings must take place in the reception area from 8:00 AM to 8:00 PM.
- The hotel reserves the right to deny entry to any unauthorized visitors.
6. Payment Policy
- Accepted payment methods:
- For website booking: UPI, Debit/Credit Cards, Net Banking.
- For counter booking: UPI, Debit/Credit Cards, Cash.
7. Guest Conduct
- Guests are expected to behave respectfully and follow local customs and hotel decorum. Drunken or unruly behaviour will not be tolerated.
- Silence hours: 10:00 PM – 7:00 AM.
8. Damage & Loss Policy
- Any damage to hotel property (furniture, fittings, appliances, linens, etc.) by the guest will be charged accordingly.
- Guests are responsible for their personal belongings. The hotel is not liable for loss or theft.
9. In-room Dining & Housekeeping
- The menu available for in-room dining may differ from the menu available in the restaurant and cafeteria.
- Housekeeping available from 10:00 AM to 4:00 PM.
10. Power & Heating
- The hotel provides backup power in case of outages.
- The hotel provides a Room Heater (without any extra charges) on request.
11. Pets Policy
- Pets are not allowed on the premises due to hygiene and comfort concerns of other guests.
12. Food Policy and Restaurant & Cafeteria Use
- The restaurant serves multi-cuisine meals and is open to both hotel guests and the public.
- The cafeteria serves hot beverages and snacks and is open to the hotel guests only.
- Complimentary breakfast or meals (if opted for) are served only in the restaurant and are non-transferable/non-sharable.
- Outside food is not allowed in the hotel premises.
13. Safety & Security
- 24x7 security and surveillance via CCTV in public areas.
- Guests must not invite outside visitors into rooms. Visitors are allowed only in the reception area till 8:00 PM.
- Fire safety instructions and emergency exit routes are displayed in all rooms.
14. Accessibility Notice
- The hotel has lift access up to the 5th floor only.
- However, please note that there are no additional accessible facilities (such as ramps, accessible toilets, or support infrastructure) for specially-abled guests or children currently.
15. Force Majeure & Emergency Situations
- In the event of any natural calamity (e.g., landslides, heavy rainfall, earthquakes) or unforeseen circumstances beyond the hotel's control (such as political unrest, pandemic restrictions, or infrastructure failure):
- Hotel services, including essential utilities (water, electricity, internet, etc.), may be disrupted.
- The hotel reserves the right to:
- Request in-house guests for immediate check-out / evacuation from the premises for safety reasons.
- Cancel any confirmed booking(s) without prior notice.
- No compensation or refund may be applicable under such force majeure conditions.
16. Environment & Local Sensitivity
- Please conserve water and electricity.
- Darjeeling is a plastic-sensitive zone; please avoid use of single-use plastic.
- Guests are encouraged to respect the serenity of the hills and the local community.
